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The consumer home page is designed to assist members of the public with information about carpet and upholstery cleaning, technical advice and answers to questions.

Please use the following links to navigate around the NCCA web site and find the information you are looking for:


Consumer News and Articles

Filtration Marks

BLACK MARKS AROUND THE EDGE OF A ROOM!

Filtration marks are those irritating black lines which appear around the edges of rooms, in doorways and in odd clusters about six inches in from the skirting. They are caused by dust particles, invisible in the air, being drawn through the carpet fibres by draughts from beneath the skirting boards or between the floorboards. The isolated clusters may simply be the result of a missing tuft or where the carpet fitter’s knee kicker has punctured the carpet backing.

Prevention and Cure:

For a long-term solution and to prevent further staining the gaps between the skirting board and the floorboards need to be filled with either a mastic type sealant or wide masking tape. In the short term cleaning by a professional cleaning company may be able to improve the visual effect of the staining. Results will depend on the severity of the staining and the length of time the contamination has been there. Joints in floorboards should be taped up and a lining paper placed over the top prior to the underlay being re-laid.

For the smaller more isolated areas, the carpet will have to be lifted in those areas and a latex glue sealant (Copydex) applied to the backing. If these marks are dealt with as soon as they are seen, a professional cleaning company will probably be able to effect a satisfactory removal.

Filtration marking, draught marking, fog marking are all terms used to describe the appearance of these unsightly marks. The staining can become quite intense as the carpet fibres filter out the greasy pollutants from the draught of air passing through them under pressure. As the marks are commencing at the base of the fibres it is here that the staining is darkest and more difficult to remove.

It is not unknown for stains to appear three to four feet (approx one metre) from the edge of the room. In such cases soil has blown under the skirting travelled the voids between the underlay and carpet until it finds an escape point. Dirt can also be blown up through the gaps in floorboard causing linier staining across the carpet. Uneven wooden floors sometimes have sheet hardboard nailed over the top, the joints in the hardboard overlay should also be sealed as the draughts will find the gaps and allow the air to pass through the carpet above.

Trying to remove this form of staining is very time-consuming because of it’s intensity. It requires the use of specialist products to break down the grease which is bonding to the fibres. Agitation can cause the carpet pile to burst and look unsightly. This is why the removal process should be carried out carefully and methodically. The area has to be thoroughly rinsed and neutralised to remove detergent residues following the removal process.

Contact your local NCCA member via our website under ‘Find a Member’.


‘Steam Machines’ May Ruin Soft Furnishings

A spokesperson for the National Carpet Cleaners Association warns that they are receiving calls from distraught members of the public who are using 'steam machines' on upholstery fabrics. These machines can be purchased from many of the retail chain stores in the country and before you use one you should read the instructions carefully as damage caused may not be covered under your household insurance.

In just one week a member of the Association has reported three separate incidents where he has been called in to rectify the damage, which is impossible to do. In each case the fabric has been a "Dralon" style and the pile has been badly distorted and heat set into the new position. The appearance of the damaged fabric after this type of cleaning process is heartbreaking and costly in recovering or replacement.

The intense heat generated by these machines can also affect carpets too. The yarn in twist pile carpets is heat set during manufacture and the twists can come unwound when subjected to this style of cleaning leaving the carpet looked very old and the pile felted.

Next to the house and the car the soft furnishings in the home are the most expensive items we purchase. Don't put them at risk by trying to clean them, get a professional cleaning company, preferably a member of the NCCA, to do the job properly and safely.


The correct way to vacuum your carpets

By Ken Wainwright

The most important tool available to the householder for effective soil removal from their carpets is the vacuum cleaner. Unfortunately, nobody is ever taught how to use these machines effectively, so most people end up pushing the machine backwards and forwards until the carpet "looks clean".

Your first consideration must always be "What type of vacuum cleaner should I buy?"
 

There are two basic types:

  • Pure Suction e.g. cylinder type

  • Upright machines which have a built in powered brush and/or beater bar.

All machines should have their bags and filters changed or cleaned as recommended by the manufacturer.

The majority of carpet manufacturers will recommend the upright type of machine for all of their carpets except for looped wool or shag styles of pile.

The pure suction type of vacuum cleaner requires a lot of physical energy by the user in order to be effective. An aggressive forwards and backwards action over the carpet is required. You will have to make the decision as to whether the adjustable brush strip within the tool head should be retracted or lowered. The lowered brush will be more effective, but may damage the carpet yarn.

The upright machine has a powered roller brush/beater which performs most of the cleaning action for minimal physical effort. The popular quick backwards and forwards action with any vacuum cleaner merely removes litter from the surface. On a day to day basis, this will be sufficient to produce a clean-looking carpet. However, there is much more that can be achieved.

Our advice is to use the following technique once a week in addition to the daily "Litter Pick" technique described above. Move the vacuum cleaner in a straight line forwards at a steady speed. Then pull the machine backwards over the same area at a slightly slower rate. Make sure that you cover the whole of the carpeted area with this method of vacuuming.

Work first one way down the full length of the room, when you have covered all the area, repeat the process across the whole width of the carpet. This procedure will produce maximum soil removal, but will also lift the carpets pile, minimising the process of pile flattening, and maximising the carpets appearance. An added benefit of this more intense vacuuming procedure is that you will also reduce many indoor allergens which are trapped within the carpet. The use of a machine with a HEPA filter, and the opening of the room's windows will further enhance this benefit.

Finally, with all vacuum cleaner types, once a week, use the crevice tool to vacuum the edges of the carpet and tight in to rarely moved items of furniture. Not only will this enhance your carpets appearance, but also minimise the likelihood of carpet moths or carpet beetles establishing themselves.

A well cared for carpet will have an extended life expectancy and, just as importantly, will enhance your interior décor for many years.


The NCCA is an association of professionally trained carpet and soft furnishing cleaners. Your local member will usually be happy to give you free ‘first aid’ advice, on dealing with stains, over the telephone. If that fails then you may have to arrange for them to come to your home with some specialist treatment and equipment to deal with the residual staining.

You can contact an NCCA member by:

  • Looking in your local Yellow Pages
     
  • Call the NCCA office for companies in your local area on: 0116 2719550
     
  • Or visit the NCCA website under ‘find a cleaner’: www.ncca.co.uk

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Related Pages

» Find a Local Carpet Cleaner

» Why Regular Cleaning is Necessary

» Emergency Tips for Spills and Stains

» Why use an NCCA Member

» Frequently Asked Questions

NCCA News

» Hampshire and West Sussex Branch Meetings

» Carpex / Windex 2008 Report

» Workshop in Telford

» IICRC Courses

» Carpet and Upholstery Cleaning Courses

» Spot & Stain Treatment and Removal Courses

» Fire and Flood Division Event

» NCCA Sponsors Marathon Runners

» New 'Code of Practice'.

 

 

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