Privacy Statement

Tel: 0116 271 9550

As a not-for-profit organisation, NCCA is exempt from data protection registration but is subject to the Data Protection Act. NCCA's Privacy Statement demonstrates its firm commitment to respecting and guarding its members' privacy.

NCCA's privacy policy is based on one overriding principle: it will not sell, rent or lease personally identifiable information to others, unless it has permission, or is required to do so by law. This policy is reflected in NCCA's maintenance of its databases of members, interested parties and stakeholders as well as through the management of its website and information contained in general IT storage media. All usage of NCCA's databases, personally identifiable information and website is governed by this policy. All activity carried out under the auspices of NCCA is also governed by this policy so that members' personal information is protected at all times.

Website

NCCA has structured its website such that, for public areas, a variety of online information and services can be accessed without the need to identify or reveal any personal information. Should a user choose to provide NCCA with any information through which it can be identified (for example, logging into the password-protected members area or filling in an online order form), this information will only be used to support a customer relationship with NCCA, unless NCCA has express permission to do otherwise.

IP Address

NCCA uses an IP address to help diagnose problems with its server and to administer its website. IP addresses are also used to gather broad demographic information.

Cookie

A cookie is a small text file that can only be read by the site that places it; in other words, NCCA cannot determine where a user has been browsing or what information has been obtained from other websites based on any other cookies a browser has collected. Cookies are used on this site and others to verify login information, and to optionally store passwords in browsers so that there is no need to type it in each time a particular site is visited.

Online Forms

NCCA's registration, online ordering and information request forms require users to provide contact and demographic information. No personal information is extracted from these forms for any purpose other than to complete on-line business transactions or to exchange necessary information with NCCA's members.

Discussion Forums

The site provides facilities enabling discussion forums for NCCA members. Participation in forums is of course completely voluntary and is at the member's own discretion. Any information disclosed in these areas has the potential to become public information because of the nature of the participation process. Caution should therefore be exercised in disclosing any personal information to other forum participants.

E-mail Lists

European laws will also always be strictly adhered to with regards to informing and allowing users to opt out of receiving unsolicited e-mail or other forms of communication; refer to the Opting out section below for more information.

Using Information

In general, NCCA uses information to update members on services offered, to communicate on important issues, and to complete business transactions. The data contained in customer order forms and information forms is used to request information and to order products and services.

Personal information may also be used for market research surveys or to provide marketing information that may benefit a user or a user's business. Any information that is collected, for example demographic and profile data will be compiled on an aggregate basis only. Personal information from individuals will not be shared with any third parties unless permission is obtained from those individuals.

Sharing Information

Unless NCCA has permission or is required by law, it will not sell, rent, or lease personally identifiable information to others. NCCA has business relationships with other organisations that may provide additional information and services to its members. Unless permission is granted from a member, which may be necessary for example in ordering products or requesting information from a business partner, any information that is collected from its members is shared only in aggregate form with any of NCCA's business partners. NCCA is not responsible, however, for the privacy practices of its business partners.

Security Precautions

NCCA has security measures in place to protect the loss, misuse, and alteration of information under the NCCA's control. For example, on the web site, member-specified information is used to authenticate the identity of members who are logging into password-protected areas of this site. Access to the NCCA databases of members, interested parties and stakeholders is strictly controlled and can only be accessed by authorised permanent and temporary staff and volunteers of NCCA.

Updates

NCCA's privacy policy and practices will be updated as required in response to new technologies, business practices, our members changing needs and to comply with UK and EU law. When changes are made, its Privacy Statement will be updated accordingly, and the revision date will be displayed prominently at the top of this Statement.

Opting Out

NCCA provides members with the option to:

discontinue receiving communications from NCCA
request removal of personal information from NCCA's database
modify and/or update information previously provided
discontinue receiving services altogether

To exercise any or all of the above options, please submit a request using the contact information reproduced below.

Contacting Us

If a member wishes to opt out of any information, business or membership relationships, or if he or she has any questions about this privacy statement or the practices of the NCCA in general, please contact the NCCA Director of Administration by e mail at admin@ncca.co.uk or by writing to NCCA, 62c London Road, Oadby, Leicester, LE2 5DH.

NCCA November 2005