Contact the NCCA
Carpet Cleaners Association Ltd
(trading as National Carpet Cleaners Association)
62c London Road
Company Number: 1724576 (England)
The NCCA is approved as an ISO 9001 registered company.
To receive a FREE, no obligation information pack containing full details on the NCCA, membership and training (via email and/or through the post):
Please complete the form below.
For details of NCCA training courses including dates, prices and booking options:
Visit our Training page.
If you are looking for advice to assist in treating or removing a stain:
Please visit our First Aid For Your Carpet guide.
If you have a technical query:
Email our Technical Department.
If you have a problem or complaint against a member of the NCCA:
Contact our Complaints Department.
For general enquiries or to provide feedback on the NCCA, a member or the website:
Email the Head Office.
Thank you for your interest in joining the NCCA
To contact the NCCA office, ask a question, download an information pack and / or request further details about the Association, membership or training, please complete the enquiry form below.
If you have a problem or complaint against a member of the NCCA we are able to act as an independent arbitration service, up to a legal level (or at the point a higher authority becomes involved). The association will endeavour to handle your complaint as quickly and efficiently as possible using our formal complaint procedure. We recommend providing us with a full report of the situation, including the details of the member company/technician, the reason for complaint, communication with the company and where the matter currently stands. Any photographs of the problem or damage will also be very useful. Our dedicated Standards and Fair Trading department will review the report, request information from the member, investigate and advise accordingly. We hope to assist in ensuring any dispute is amicably resolved. It is usually our recommendation to allow a member the opportunity to rectify a problem before escalating a complaint. In most cases members will be willing to return and review any concerns and make attempts to resolve any problems before the NCCA needs to get involved.
In order to properly investigate a complaint, the Association will need permission to release your contact information to the member involved. By submitting a complaint via this website, please be aware that your contact details may be passed on to the member to clarify who you are and which job the situation refers to. Any contact information provided will not be used by the Association for reasons beyond investigating and communicating in regard to the complaint. If you have concerns about data protection, please contact the office via any of the above methods for clarification. If we do not have permission to release contact information, we unfortunately may not be able to provide any assistance.