About the NCCA
Established in 1968, the National Carpet Cleaners Association is the only independent UK trade body dedicated to the cleaning of carpets, hard flooring, upholstery, curtains and other soft furnishings. As such it is now nationally recognised by government, media, industry and commerce as the authoritative source of information and advice on all aspects of the industry.
The Association comprises a steadily increasing number of member companies based throughout the UK and a handful of members overseas.
A non profit-making body, the NCCA is governed by a President and Board of Directors, drawn from and elected annually by its members. This, along with being an unbiased organisation, ensures complete dedication to the aims and objectives of the Association.
The principal objective of the NCCA is the establishment and maintenance of minimum standards within the carpet and upholstery cleaning industry, with the dual aim of safeguarding the reputation of the industry and protecting its customers, whether in the domestic or commercial sphere.
Members are required to abide by the Association’s Code of Practice, which covers such specifics as fair pricing, service, complaints procedures, liability and consumer protection, and is designed to ensure customer satisfaction at all times. All members are expected to provide a fair deal for their customers, summed up by the NCCA motto "SERVICE WITH INTEGRITY".
By means of its comprehensive training programme, the Association believes it can uphold its promise to potential customers, that every one of its members maintains the highest standards of both service and workmanship, and indeed are masters of the craft they profess.
All applicants for membership must have undertaken the NCCA or equivalent course in carpet and upholstery cleaning and reached the required standard in the written test papers which follow. This course offers a thorough grounding in all aspects of the carpet and upholstery craft, and covers theoretical and practical instruction in basic cleaning as well as spot and stain removal.
Only after successful completion of this course may the applicant become a fully accredited member of the NCCA and be eligible to add the coveted logo to their company name.
In addition to the compulsory training, a series of advanced courses, workshops, branch meetings, technical roadshows and other events have been designed to keep experienced members up to date with the increasingly sophisticated science of cleaning. These, along with an annual conference, bi-annual exhibition and monthly magazine, help to keep members up to date with the latest advances in all areas related to their field.
To promote best practice among members in the delivery of high-quality carpet, upholstery and floor care services, safeguarding customers' interests and upholding the NCCA’s professional reputation.